Support
Last updated: October 3, 2026
Answers to common questions, and how to reach us.
A run failed or is taking long
Video and sound can take a few minutes. You can leave the app; if notifications are on, we let you know when it's ready. If a run fails, the credits it took come back to your balance automatically.
A purchase didn't arrive
Credits usually appear within seconds. If they don't, close and reopen the app. Still missing? Write to [email protected] with the date of the purchase. Refunds are handled by Apple at reportaproblem.apple.com.
Report a template
On any template, use Report. Templates that several people report are hidden until we review them. You can also block the person who published it. For anything urgent, write to [email protected].
Contact
Write to [email protected]. Tell us your device and what you were doing; we answer in English or Turkish, usually within two working days.